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What should I do in case of an accident?

1. Ensure Safety

First, ensure your own safety and the safety of others. If necessary, move the vehicle to a safe location.

2. Contact Authorities

In case of an accident, contact the emergency call center by dialing 112 when required.

Through 112, you will be directed to police, gendarmerie, or medical services.

3. Accident Report is Mandatory

In case of an accident, you must obtain:

  • Accident report form
  • Police or gendarmerie report

Accidents without proper documentation may be excluded from insurance coverage.

4. Inform the Provider

After the accident, you must inform Carrentalpoint or the relevant vehicle provider as soon as possible.

5. Alcohol and Drug Test

An alcohol report may be required. In case of driving under the influence, insurance will be considered invalid.

6. Collect Photos and Documents

Make sure to collect:

  • Photos of vehicle damage
  • Images of the accident scene
  • Information of the other party

7. Do Not Leave the Vehicle

Do not leave the vehicle without informing the authorities and completing the necessary procedures.

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